Terms and conditions of use

These terms and conditions shall be the only terms of contract between you, the user of this website and  Smart Skin Limited, the owner of this website. No other conditions shall have effect unless agreed in writing.

Free delivery over £100.00.

Orders with a NET value of £100.00 and over. UK Mainland only. 

Next day delivery service

Applies to UK Mainland orders placed before 1pm (GMT/BST) Monday to Friday, subject to stock availability and any security checks.  Orders placed before 1pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf. Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.

Delivery costs 

Delivery Charges £6.50 plus VAT is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel.Items sent direct from the supplier to any of these areas may incur an additional charges. A member of our customer service team will confirm this before the item is despatched. Special delivery charges will be quoted on request. 

UK exclusive brands

We cannot accept orders from outside the UK.

Offers and discounts.

Offers are not to be used in conjunction with any other offer or discount unless specified.

Offers are only available to UK mainland customers unless specified.

Trade Only

Smart Skin Limited operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with Smart Skin Limited you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

Prices

Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Smart Skin Limited reserves the right to refuse to supply to any individual or company for whatever reason.

Out of stock

Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

Your online account

In order to purchase goods on this website you are require to create an account which will contain certain personal details. By continuing to use this website you represent and warrant that all information you submit is accure and truthful and you will keep it up-to-date. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.

Termination and cancellation of accounts

Either Smart Skin Limited or you may terminate your account. If we terminate your account, you will be notifies by email. We reserve the right to terminate without giving reasons.

Ownership of goods

We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Returns Unwanted goods

Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). Therefore, please inform us of your intention to return goods prior to dispatch. Please return goods to the address shown below and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods. If you’re unable to send goods back to us or return them to a store we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded.

Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. For items returned due to a fault that has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge). If goods are damage in transit and the damage is apparent on delivery, you ahould sing any applicable delivery note to the effect that the goods have been damage. To return the damage goods you should contact us by emailing info@smartskin.uk.com.

Returns address

899 Christchurch Road

Bournemouth 

BH7 6AX

Force Majeure

Smart Skin Limited shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.

Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Web content

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy

At Smart Skin Limited we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). By registering with smartskin.uk.com you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties. We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service. We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. When you place an order, we may ask you for certain information and you may submit personal data to smartskin.uk.com (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.